MSI General Product Warranty Policy
The part number and the serial number can be found on the carton box, or on the case. MSI Notebook Barebone > Usually you can find the S/N on the back of the unit, such as Example 1 below. Example 1: However, for 12.1' models, S/N of the unit is most likely to be found if you remove the battery. MSI General Product Warranty Policy. In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer. In accordance with original manufacturer's products serial number/barcode. Hey, i just bought the msi z87m gaming motherboard and it has a rebate of 20$ to which i would like to apply. It has been straight-forward until it asked me the invoice/order # and the serial #. I easily found the invoice number on top of the order details, but i can't find the serial number.
*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.Find Msi Laptop Model
Notebook
Remarks | ||
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In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer or purchase date after registering online. | ||
Complete Set of Notebook Barebone | In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date or purchase date after registering online. | |
Hardware parts | motherboard, CPU memory, LCD, HDD | In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture or purchase date. Check dead pixel policy |
Battery (categorized as Consumable ) | In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture or purchase date after registering online. | |
Adapter (categorized as Consumable) | In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture or purchase date after registering online. | |
Software | Pre-installed Software (including software disk) | In accordance with the original manufacturer's products serial number/barcode, software which is not pre-installed in the product is not covered by the product’s warranty. Pre-installed software warranty shall be handled in accordance with Microsoft’s End User License Agreement (EULA) or applicable licenses for such software. MSI assumes no responsibility for any software installed by the customer and will not be liable for any possible breakdown or damage caused by customer installed software. Customer shall directly contact the appropriate software vendor concerning such software issues. |
Software included with the notebook(data, Software CD) | In accordance with the original manufacturer's products serial number/barcode,In accordance with the original manufacturer's products serial number/barcode, software pre-installed in the products is warranted for 1 month from the products' manufacturing date. Excluding abnormal use or customer induced damage, product software CD’s that are within warranty may be replaced provided customer returns the original, damaged CD to MSI authorized service centers. | |
MSI NB LCD Panel Dot Standard | About LCD Panel Dot warranty standard, please refer to here. | |
ADC Coverage | Accidental Damage Coverage |
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Global Warranty period : 1 year base-on purchase date. 1 year Limited warranty (Include 1 Year Global) on most models. 3 year Limited warranty (Include 1 Year Global) on select models. *Please check with seller |
Product Registration
Please make sure you register online to ensure the warranty date starts at the date of purchase.
Warranty Exclusions
- The following circumstances excluded from warranty coverage
- Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
- Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
- Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
- Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
- Internal or external consumable items of the product itself such as battery, earphone, etc.
- Accessories or packing material such as boxes, user manual ,etc
To Verify the Original Manufacturer Barcode
Example 1: For notebooks that have a removable battery, the serial number is located inside the battery compartment.
S/N stands for Serial Number
In this example the GS63VR 7RF-230US represents the model of the notebook, where as the US represents the region.
After the letter K in the serial, the 16 represents the year and the 11 represents the Month, For this example, this unit was manufactured on November 2016.
( Please find the model name from notebook backface )
Example 2:
For Notebook units that do not have removable battery, the serial number sticker is located on the bottom cover of the notebook.
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Three steps for repairing
If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:
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Msi Serial Number Check
Screen the problems by self-checking:
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Msi Laptop Serial Number Lookup
Seek support from the original store of purchase or distributor of the Product:If you cannot seek any solution for the problem from the above methods, you may seek support from the original store of purchase or distributor, because the original store of purchase should best know your system configuration and specifications, and can provide you with any necessary resource and service. |
Msi Laptop Serial Numbers
Bring the Product to the authorized service center for maintenanceIf your product has been determined by the MSI engineer or store as problematic or defective in hardware, and may incur the need for replacement of parts, you may bring the Product for repair along with the warranty card, purchase invoice or receipt to the MSI-authorized service center closest to your location for assistance, or entrust the original store of purchase to send the Product for repair on your behalf. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping. |